Contact Officer

Provide your Contact Officers with knowledge, skills and confidence to support the initial handling of complaints and the early resolution of workplace behaviour concerns.  

IMPACT

This training boosts your organisation’s ability to resolve workplace behaviour concerns effectively—allowing designated Contact Officers to address issues without needing management intervention.

CONTENT

Designed and delivered by employee relations and leadership experts, this program covers:

  • The brain’s organising principles and their impact on emotions and behaviour.
  • How destructive workplace cultures develop and the negative effects of unsafe behaviours on psychological safety, wellbeing, productivity, and engagement.
  • Key legal duties under Respect at Work, WHS, and harassment laws.
  • How to identify unlawful behaviour, including discrimination, unreasonable conduct, workplace bullying, sexual harassment, and racial harassment.
  • The roles and responsibilities of a Contact Officer, including essential skills, tips, and techniques.
  • Practical exercises, including role play and case studies, to assess and address concerns.
DETAILS
  • Duration:
    • New Contact Officers: Full-day (6 hours) or two 3-hour sessions (with at least one week between sessions)
    • Refresher (for those previously trained): 3-hour session
  • Delivery: Face-to-face, online via Teams, or a combination
  • Engagement: Capped at 24 attendees per session for maximum interaction
  • Pricing:
    • (full day workshop): $4,900 per workshop. Current MyConcern Subscribers: Can apply their complimentary training credits toward this workshop. Where complimentary credits have been exhausted, the cost is $4,500 per additional workshop.
    • (1/2-day refresher workshop): $2,450 per workshop.  Current MyConcern  Subscribers: Can apply their complimentary training credits toward this workshop. Where complimentary credits have been exhausted, the cost is $2,250 per additional workshop.
  • Customisation: Bespoke training options available; a tailored quote will be provided prior to delivery.
WHO SHOULD ATTEND?

This course is ideal for team members in non-management roles who have been selected to act as Contact Officers, as well as anyone interested in understanding the responsibilities and impact of the Contact Officer role.