Workplace Investigations

Professional investigation services and advice regarding workplace behaviour including bullying, harassment, discrimination, and other psychosocial hazards and respect at work matters.

When Should Employers Conduct a Workplace Investigation?

  • Allegations of Misconduct

In the event that an employee reports incidents of harassment, discrimination, bullying, or any unethical conduct, it is imperative to conduct a thorough investigation to appropriately address the concerns raised.

  • Issues of Incapacity

In instances where there is information present indicating that an employee may not be able to do fulfil the inherent requirements of their role, for reasons other than workplace behaviour it is important that a fair and complete investigation is conducted to determine the employee’s capacity before any decisions in relation to their employment are made.

  • Violation of Company Policies

Should there be suspicions or reports regarding violations of workplace policies—including safety regulations, breaches of confidentiality, or lapses in the code of conduct—prompt investigation is warranted.

  • Employee Complaints

When employees express concerns regarding their working conditions or the behaviour of colleagues that may adversely affect the work environment and the well-being of personnel, an investigation should be initiated to assess and address these concerns.

  • Disputes Between Employees

In instances of escalating interpersonal conflicts or disputes that threaten workplace harmony, an investigation can serve to clarify the facts and dynamics involved.

  • Legal or Regulatory Compliance

: Investigations are required when legal or regulatory obligations necessitate them, particularly in matters related to workplace safety, employee rights, or other mandatory reporting protocols.

  • Serious Incidents

Following critical events such as accidents, theft, or acts of violence within the workplace, conducting an investigation is essential to comprehend the circumstances surrounding the incident and to mitigate the risk of future occurrences.

  • Whistleblower Complaints

In cases where an employee reports illegal, unethical, or hazardous practices and seeks protection under whistleblower legislation, initiating an investigation is critical to ensure compliance and safeguard the whistleblower’s rights.

When to Engage an Independent Workplace Investigator?

Organisations my choose to engage an independent workplace investigator such as EMA for many reasons including:

  • The issues at hand cannot be addressed impartially through internal channels.
  • The organisation lacks the appropriate expertise to manage the situation effectively.
  • Sufficient resources are not available to conduct a thorough investigation.
  • The investigation involves senior personnel.
  • The results of the investigation are likely to be subjected to external review or potential litigation.
  • A third party, such as an insurer, necessitates the involvement of an independent investigator.

We Are Here to Help

Our team has been supporting clients with comprehensive, supported workplace investigation services for over 28 years and possesses significant experience and expertise in employment law issues.

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workplace investigations for
clients across Australia.

Our Investigators are experienced employee relations practitioners as well as licensed workplace investigators. We can support your team manage your investigation needs, however small or large.

Our Approach

Workplace investigations can often be uncomfortable and stressful for those involved. Our investigators understand the existing emotional challenges faced by participants and are committed to employing a trauma-informed approach to mitigate any additional impact or harm that may arise throughout the investigation process.

  • The issues at hand cannot be addressed impartially through internal channels.
  • The organisation lacks the appropriate expertise to manage the situation effectively.
  • Sufficient resources are not available to conduct a thorough investigation.
  • The investigation involves senior personnel.
  • The results of the investigation are likely to be subjected to external review or potential litigation.
  • A third party, such as an insurer, necessitates the involvement of an independent investigator.

FAQ

Frequently Asked Questions

What is a trauma-informed approach?

A trauma-informed investigation is an approach that recognises the prevalence and impact of trauma on individuals involved in the investigation process. We understand when and how to apply these practices in workplace investigations to ensure we are not unduly contributing to the adverse impact on those involved.

What does a workplace investigation typically cost?

An investigation with 2-3 witnesses typically costs between $4000 – $5000, however there are many variables that can impact the time involved. We can provide estimates and will be transparent in real-time to ensure the client is aware of any changes to initial expectations.

How long does a workplace Investigation take?

Subject to availability of information and witnesses, an investigation with 2-3 witnesses can take between 2-3 weeks until completion and final report delivered to client.

How can EMA support our team in an internal investigation?

EMA can assist organisations with workplace investigations in many ways including:

  • Advising on already conducted internal investigations.
  • Taking witness statements.
  • Drafting allegations.
  • Running employee response meetings.
  • Providing disciplinary process outcome advice.
  • Finding of facts investigations.
  • Operating under instruction from your lawyer, for privileged advice.
  • Running complete disciplinary processes; or
  • Support your team with any discreet component of your workplace investigation.
How do I speak to someone at EMA about investigation services?

Call (08) 8203 1700 or email [email protected]

What experience do EMA investigators have?

EMA has been conducting workplace investigations for employers across Australia for over 28 years. Our investigators are all licensed investigators whose experience is varied across all industries in Australia. Our team is also the subject matter expertise behand Australia’s only full end-to-end ER case management system, MyEMS. Please contact us to see how we can help.