Contact Officers are often the initial point of contact for a complaint and an integral part of any rational business approach to managing the risks posed by inappropriate and unlawful behaviour in the workplace.

Any form of unreasonable behaviour creates a risk to health and safety. This course explores unsafe behaviours (workplace bullying, harassment and unreasonable behaviour) and in doing so ensures that attendees are fully aware of their obligation to behave in a manner that does not create a health and safety risk.

Workplace investigations can be a difficult and time consuming process, and often organisations are needlessly exposed to risk. This course dispels the myths surrounding workplace investigations and managing employees.

Supervision Essentials course is ideally suited to the new manager - who is responsible for a team of employees for the first time. It covers the essential requirements when making the transition to a leadership position.

Understanding the Fair Work Act and Industrial relations is a critical business issue, with potential significant impact. Don’t let unions and employees explain their version of the rules - build your understanding first.

Managing day-to-day absenteeism issues can be tricky. Attendees will be provided with an understanding of the relevant laws and best practice processes for assessing and managing different types of absences in the workplace.

There are major considerations which influence disciplinary outcomes such as determining what performance management or disciplinary action is required, as well as assessing performance related or inappropriate behaviour.

Poorly conducted disciplinary meetings destroy relationships with employees and unnecessarily expose the organisation to legal risk. This program ensures that managers are well equipped to handle the difficult conversations that arise during the disciplinary process.

Most consider that EA Negotiation is what happens once opposing parties start the negotiation process around the bargaining table. However, the groundwork for a successful negotiation is laid well in advance.

Conducting an effective workplace investigation and establishing the simple facts of the matter can be crucial to the successful resolution of a complaint or the defence of a legal claim against your business.