About this Course
Considering the importance of EEO, work health and safety (“WHS”) legislation and the existing penalties for breaching these laws, no organisation can afford to be exposed to the risks posed by bullying and harassment. Contact Officers are an integral part of any rational business approach to managing the risks posed by inappropriate and unlawful behaviour in the workplace. Contact Officers are often the initial point of contact for a complaint.
A competent Contact Officer is a solid asset to any business.
Course Content
A handbook is included and will assist trained Contact Offices to recall the critical aspects of this training course and provide a valuable and consistent approach to handling the challenges faced by Contact Officers.
Unlawful behaviour
• Legislative Framework
• Discrimination
• Harassment
• Workplace Bullying
The role of a contact officer
• Functions of a Contact Officer
• Key Considerations
• Important Skills
• Active Listening
• Assessment of Complaints
• Tips and Techniques
Practical exercises
• Case Studies
• Self-Assessment Questions
Course Details
Group Training
Full Day
Available Face-to-face or Online
$4,900
($4,500 for MyEms subscribers)
NB: Excludes GST, room hire, catering and reasonable travel and accommodation expenses when face-to-face training is delivered outside of the Adelaide metropolitan area.
Who should attend?
Suitable for appointed Contact Officers.
Absenteeism Management
Managing day-to-day absenteeism issues can be tricky. Attendees will be provided with an understanding of the relevant laws and best practice processes for assessing and managing different types of absences in the workplace.
Leading with the Brain
Learn how to leverage neuroscience to
improve self-awareness and grow stronger relationships.
Formal Management
This program adopts best practice employee relations to ensure that learners are provided with the necessary knowledge and skills to formally manage behaviour and/or performance issues with confidence.