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Difficult Conversations

This program builds upon the knowledge gained from our full day Investigation and Disciplinary Management training program. We have designed this training around feedback from our clients which suggests that some managers are ill equipped to have difficult conversations. To that end, we have incorporated role play exercises within this program to ensure that participants are provided with an opportunity to augment their difficult conversation skillset.   

This course provides participants with the knowledge and practical skills required to enable them to:

  1.  Engage in difficult conversations without delay.

  2.  Run effective counselling meetings.

  3.  Effectively utilise performance improvement plans.

  4.  Carryout effective suspension meetings (serious misconduct).

  5.  Conduct effective response meetings.

  6.  Know what to do and the way forward when a warning is given.

Course content:

  • Difficult conversations
    • What are difficult conversations and when are they likely to occur?
    • What are the common mistakes?
    • What can I do to ensure that difficult conversations are successful?
  • Counselling
    • What is the purpose of counselling?
    • When should counselling occur?
    • Role play exercises to enable participants to sharpen their counselling skills within a safe environment.

  • Suspending employees
    • Why suspend?
    • What do I need to know to ensure that the way the suspension meeting is conducted does not expose the organisation to further risk?

  • Response meetings
    • What is the primary aim of this meeting?
    • What are the legal risks and what do I need to do to ensure that these risks are effectively mitigated?
    • Role play exercises to enable participants to practice running effective response meetings.

  • When a warning is given
    • Why are warnings given?
    • What is the purpose of the outcome meeting?
    • What are the common mistakes that manager make that have the potential to undermine the entire disciplinary process?
    • When are reviews appropriate?

 

Who should participate

Anyone that would benefit by enhancing their difficult conversation skillset i.e. HR practitioners, managers and supervisors.

TO BOOK ONE OF OUR TRAINING COURSES, 
PLEASE EMAIL: training@emaconsulting.com.au

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