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Contact Officer training

Considering the importance of EEO, work health and safety (“WHS”) legislation and the existing penalties for breaching these laws, no organisation can afford to be exposed to the risks posed by bullying and harassment. Contact Officers are an integral part of any rational business approach to managing the risks posed by inappropriate and unlawful behaviour in the workplace. Contact Officers are often the initial point of contact for a complaint.

A competent Contact Officer is a solid asset to any business.

A handbook is included and will assist trained Contact Offices to recall the critical aspects of this training course and provide a valuable and consistent approach to handling the challenges faced by Contact Officers.

 

Course content:

UNLAWFUL BEHAVIOUR
• Legislative Framework
• Discrimination
• Harassment
• Workplace Bullying


THE ROLE OF A CONTACT OFFICER
• The Role of a Contact Officer
• Functions of a Contact Officer
• Key Considerations
• Important Skills
• Active Listening
• Assessment of Complaints
• Tips and Techniques


PRACTICAL EXERCISES
• Case Studies
• Self-Assessment Questions

Who should participate

For appointed Contact Officers.

TO BOOK ONE OF OUR TRAINING COURSES, 
PLEASE EMAIL: training@emaconsulting.com.au

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